Policies
Our guarantee
Last updated: October 3, 2026
We want you to buy with confidence. Here's exactly what that means.
Digital books: 30 days to decide
Every eBook, audiobook and Multi-Media Pack in the Stay Safe Series is covered by a 30-day, no-questions-asked money-back guarantee. If a book isn't right for you, email refund@sr.guide or use our Refund Request page within 30 days of purchase. No explanation needed. We'll refund you in full, and you keep anything you've already downloaded.
Apps: try free for 30 days
The Health Record and the Carer Workbench both start with a free 30-day trial, so you can see whether an app suits you before you pay. If you buy a licence and change your mind, the same 30-day money-back guarantee as our books applies.
Paperbacks
Paperbacks are printed and shipped by Books.by and are covered by Books.by's return policy. Please contact them for a paperback issue.
Full details
See our Refund Policy for the formal wording, including your legal right to cancel, or go straight to the Refund Request page.