Policies
Refund Policy
Last updated: October 3, 2026
Digital books (eBook, audiobook, Multi-Media Pack)
Every digital book in the Stay Safe Series has a 30-day, no-questions-asked money-back guarantee. If a book isn't right for you, ask within 30 days of purchase and we'll refund you in full. You keep anything you've already downloaded.
Apps (Health Record and Carer Workbench)
Every app starts with a free 30-day trial, so you can be sure it suits you before you pay. If you've paid for a licence and it isn't right for you, ask within 30 days of payment for a full refund, no questions asked, just as for our books. When we refund an app licence, we block its activation code so it can't be activated again.
Paperbacks
Paperbacks are printed and shipped by our partner Books.by, and returns follow Books.by's return policy. Please contact Books.by support for a paperback issue. Your rights for faulty goods are not affected.
How to ask for a refund
Use our Refund Request page, or email refund@sr.guide with the email address you bought with and the product. We'll confirm by email and refund to the card or PayPal account you paid with, normally within 5 business days (and always within 14 days) of receiving your request.
Your right to cancel (EU and UK customers)
If you live in the European Union or the United Kingdom, you have a legal right to cancel a purchase within 14 days of the contract being made, without giving any reason. Our 30-day guarantee already gives you longer than this, for books and apps alike, so you don't need to waive anything to get your purchase straight away.
To cancel, tell us clearly, for example by email to refund@sr.guide, or with this form. You don't have to use the form.
Model cancellation form
To: PPM Insights Pty Ltd, PO Box 949, Buddina, QLD 4575, Australia, refund@sr.guide
I hereby give notice that I cancel my contract for the following product: ____________________
Ordered on: __________ Name: ____________________
Email address used for the order: ____________________
Date: __________
We'll repay you, using the same payment method, no later than 14 days after we receive your notice.
Australian customers
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If something has a major problem, you're entitled to a refund or replacement, whatever this policy says.
See also Our Guarantee and our Terms of Service.